Volunteers are essential to every ministry, but keeping them engaged, equipped, and excited can be challenging. That’s why we hosted March’s webinar, which focused on the full volunteer journey, from initial interest to long-term involvement. Matt and Hayley of the TouchPoint Marketing team walked through a seven-step process that churches can use to build a healthy, discipleship-driven volunteer culture.
If you missed the live session (or want to revisit the ideas we shared), we’ve got you covered with a replay and a quick recap below.
Here’s What We Covered:
1. Start With Awareness
You can’t grow your volunteer base if people don’t know where help is needed. We discussed practical ways to get the word out—announcements, signage, emails, and more. TouchPoint’s Search Builder also helps you identify members who’ve never served and might be ready to start.
2. Capture And Organize Interest
Once someone raises their hand to help, the goal is to respond clearly and quickly. We showed how to use TouchPoint Registrations to capture serving preferences and availability—plus how to guide next steps using Process Builder.
3. Onboarding Done Right
From background checks to shadowing and spiritual gifts assessments, onboarding should be thorough—but not overwhelming. With our integrated tools, you can track every step and make sure no one slips through the cracks.
4. Keep Communication Flowing
Clear communication helps volunteers feel valued and informed. With features like Scheduler, profile rings, and the TouchPoint Mobile App, you can send reminders, check in regularly, and ensure everyone’s on the same page.
5. Provide Opportunities To Grow
Volunteers want to feel like they’re growing, not just filling a spot. We talked about creating leadership pathways, offering refresher training, and encouraging volunteers to explore new roles when they’re ready.
6. Celebrate The Wins
Don’t underestimate the power of a thank you. Whether it’s a handwritten note, a free cup of coffee, or a shoutout on social media, showing appreciation goes a long way in creating a culture where volunteers feel seen.
7. Check-In And Re-Evaluate
Seasons change, and so do people’s capacity to serve. Build regular check-ins into your volunteer process to help avoid burnout and to support your team’s long-term health and involvement.
Bonus: Preventing Volunteer Burnout
We wrapped things up with real talk about rest—how to schedule intentional time off, spot signs of fatigue, and make sure volunteers feel supported, not just needed.
Watch The Full Replay
Catch the full webinar replay below:
Want More Tips On Volunteer Management?
Strong volunteer coordination is key to building and maintaining a healthy volunteer culture. Discover practical tips for recruiting, scheduling, and engaging volunteers to ensure your church is ready to welcome guests and serve well.
Whether you’re leading a team of two or two hundred, we hope these strategies help you build a volunteer culture that’s organized, sustainable, and rooted in discipleship.
Additional resources you may enjoy: The Ultimate Guide To Volunteer Coordination
Stay tuned for more webinars!
